Effective Date: 15-09-2025

Website: https://vishakapaark.com/

Contact Email: hotelvishakapaark@gmail.com

Phone: 0422 4695952 / +91 98422 05266

Address: Tudiyalur Road, Saravanampatty, Coimbatore – 641 035

1. Order / Booking Cancellation Policy

Hotel Vishaka Paark reserves the right to cancel or modify bookings at its discretion. This may occur due to unavailability of rooms, payment issues, suspected fraudulent activity, or any unforeseen circumstances. Guests may also request cancellations subject to the hotel’s cancellation policy shared at the time of booking.

2. Cookie Policy

We use cookies on our website to:

• Enable smooth browsing and online booking.
• Remember guest preferences.
• Improve our website performance.
• Provide relevant offers.

You can manage cookies through your browser settings. However, disabling cookies may affect some features of the website.

3. Grievance Redressal (As per Indian Law)

In compliance with Consumer Protection (E-Commerce) Rules, 2020, we have a grievance redressal mechanism in place.

Grievance Officer: Mr. [Name Placeholder – to be updated by you]
Designation: Guest Relations Manager
Phone: +91 98422 05266
Email: hotelvishakapaark@gmail.com

• Each complaint will be assigned a unique reference number.
• Acknowledgement will be provided within 48 hours.
• Resolution process will be initiated promptly.

4. How We Collect Personal Data

We may collect personal information through:

• Room bookings (online, phone, or in-person).
• ID proof submission at check-in (mandatory under Indian law).
• Payment processing.
• Guest feedback, forms, and surveys.
• CCTV surveillance within hotel premises (for safety & security).
• Wi-Fi usage logs (if availed by guest).

5. What is Personal Data?

Personal Data includes, but is not limited to:

• Name, address, phone number, and email ID.
• Government-issued ID proof (Aadhaar, Passport, Driving License, etc.).
• Payment details.
• Booking and stay history.
• IP address and device information when booking online.
• CCTV footage recorded within the property.

6. Why We Use Your Personal Data

We process guest data for:

• Confirming and managing reservations.
• Fulfilling check-in/check-out formalities.
• Providing customer service.
• Ensuring security and regulatory compliance.
• Sending booking confirmations, invoices, and updates.
• Marketing hotel offers (only with your consent).
• Legal and audit purposes.

7. Data Storage & Hosting

Our website and booking system are hosted on secure servers with firewalls. All payment transactions are processed through trusted third-party payment gateways using industry-standard encryption.

8. Data Retention

We retain guest data only for as long as required to:

• Comply with local laws (e.g., police verification of guest records).
• Complete your booking and stay.
• Maintain business, audit, or tax records.
• Enhance guest experiences for future stays.

CCTV footage is generally retained for up to 30 days, unless required for investigation.

9. Sharing of Personal Data

Your data may be shared with:

• Law enforcement authorities (as per Indian regulations).
• Payment processors.
• Travel/booking partners (if used to book your stay).
• IT service providers maintaining our booking platform.

We do not sell guest data to third parties.

10. International Transfers

If you book from outside India, your data may be processed in India. In cases where third-party booking platforms or cloud services are used, data may be stored on servers outside India, subject to strict security protocols.

11. Your Rights

Guests have the right to:

• Access a copy of their personal data.
• Request corrections to incorrect details.
• Request deletion (subject to legal obligations such as guest record retention).
• Opt-out of promotional communications.
• Withdraw consent for data processing (where applicable).

For any request, email us at: hotelvishakapaark@gmail.com

12. Security of Your Data

We employ strict security measures including:

• Encrypted transactions.
• Access control for guest data.
• CCTV monitoring for safety.
• Regular IT audits.

While we strive to protect guest information, no system is 100% secure. Guests are advised to use secure networks while booking online.

13. Guest Responsibility

Guests are responsible for:

• Providing accurate information at the time of booking/check-in.
• Keeping booking reference numbers secure.
• Safe handling of their personal devices while accessing hotel Wi-Fi.

14. Updates to This Policy

Hotel Vishaka Paark may update this Privacy Policy periodically. The updated version will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact:

📧 hotelvishakapaark@gmail.com
📞 +91 98422 05266 / +91 94883 09595
🏨 Hotel Vishaka Paark, Tudiyalur Road, Saravanampatty, Coimbatore – 641 035